Privacy PolicyPrivacy Policy

Privacy Policy of LIXIL Vietnam Website (one.lixil.com.vn)

Introduction

LIXIL Vietnam Corporation and its affiliates (“LIXIL Vietnam”) believe that the
appropriate handling and protection of your Personal Data is our responsibility.
We strive to appropriately handle and protect your personal information in
accordance with this Privacy Policy.

This Privacy Policy is made with reference to Law on Personal Data Protection
No. 91/2025/QH15 and relevant laws, decrees, circulars, regulations, and legal
instruments relating to the Processing of Personal Data.

Definitions

Personal Data

Digital data or information in other forms that identify or help identify a
particular person, including basic personal data and sensitive personal data.

Basic Personal Data

Common and frequently used personal and background information used in
transactions and social relationships.

Sensitive Personal Data

Personal Data linked to an individual’s privacy where infringement may directly
affect legitimate rights and interests.

Data Subject

The individual whose Personal Data is being processed.

Processing

Any activity affecting Personal Data, including collecting, storing, analyzing,
transferring, disclosing, deleting, or otherwise handling Personal Data.

Website

LIXIL Vietnam’s website:

https://one.lixil.com.vn

Cookies

Small text files stored on your device to improve user experience, remember
preferences, provide analytics, and support advertising functionality.

Categories of Personal Data Being Processed

  • Personal identification information (name, age, gender, date of birth, nationality, photo).
  • Contact information (phone number, email address, username).
  • Employment information (position, department, company, work email).
  • Cookies, IP address, clickstream data, and website usage information.

Source of Personal Data

LIXIL Vietnam collects Personal Data directly from users when they interact with
the Website.

Purposes of Processing Personal Data

  • Providing information about LIXIL products and services.
  • Enabling website functionality and account registration.
  • Providing newsletters and marketing communications.
  • Conducting user satisfaction and usage analysis.
  • Responding to comments, inquiries, and requests.
  • Communicating with users.
  • Complying with legal and regulatory requirements.

Sensitive Personal Data will only be collected with your explicit prior consent.

Parties Involved in Processing Personal Data

LIXIL Vietnam may share Personal Data with affiliates, agents, contractors,
vendors, service providers, and business partners where permitted by law and
necessary for the purposes described in this Policy.

Personal Data may be transferred internationally, including to Japan,
Singapore, and other countries where LIXIL operates, subject to applicable
Data Protection Laws.

Rights of Data Subjects

  • Be informed about the processing of Personal Data.
  • Provide or withdraw consent.
  • Access and update Personal Data.
  • Request deletion or restriction of processing.
  • Object to processing.
  • File complaints and seek compensation where applicable.
  • Request protection measures from competent authorities.

Requests can be submitted in writing to the contact details below. LIXIL Vietnam
will respond within 72 hours unless otherwise required by law.

Obligations of Data Subjects

  • Protect their own Personal Data.
  • Respect and protect the Personal Data of others.
  • Provide complete and accurate information.
  • Comply with Personal Data Protection laws.

Data Retention

Personal Data will be retained for as long as necessary to fulfill the purposes
outlined in this Policy and to comply with legal obligations.

Amendment of the Privacy Policy

LIXIL Vietnam may update this Privacy Policy from time to time. Updated versions
will be published on the Website.

Cookies

Users may manage cookie preferences through the cookie banner and settings
available on the Website.

LIXIL Vietnam uses tools such as Google Analytics to understand and improve
Website performance.

Disclaimer

Users are responsible for maintaining the confidentiality of their login
credentials. LIXIL Vietnam is not responsible for unauthorized use resulting
from failure to protect account information.

LIXIL Vietnam is also not responsible for the privacy practices of third-party
websites linked from the Website.

Contact Information

LIXIL Viet Nam Corporation
Yen Binh, Gia Lam, Ha Noi
Email:

customerserviceph@lixil.com